All made-to-order products are not currently in stock. This means the production of the purchased item(s) does not begin until after the order has been confirmed. The time needed to fulfill such orders varies from 7 to 14 business days.

Most products are shipped using USPS. Shipping times are predicated on USPS operating at total capacity.

Priority Mail (Domestic): 1-3 days

First Class Mail (Domestic): 1-5 days

International Mail: 10-15 days

We are not responsible for lost, stolen, or undelivered packages. If your package is marked as delivered, but you have not received it, please open an investigation with the carrier.

Buyers are responsible for providing an accurate and up-to-date shipping address. An address can not be changed after the order has been placed.

A refund will not be honored if an item is delivered to the wrong address because of an inaccurate shipping address.

We are not responsible for lost, stolen, or undelivered packages. If your package is marked as delivered, but you have not received it, please open an investigation with the carrier.

All ready-to-ship products are currently in stock. Production of the item(s) was completed prior to being made available.

All purchasers are responsible for any customs and import taxes that may apply. QUIET IS KEPT™ is not to be held accountable for delays due to customs.

At this time, returns, exchanges, and cancellations are not accepted. If there is an issue with your order, please email us within three days of delivery (click here).

We do our best to resolve all issues and concerns promptly.